Franklin, Massachusetts-based Franklin Paint Company is a premier manufacturer of traffic marking, zone marking, and athletic field marking paints. They’re also commercial banking customers of Blue Hills Bank. We asked Franklin Paint’s hard working Steve Schultz and Larry Boise what sets their company apart from competitors and why they bank with us. Here’s what they had to say.
Larry Boise: The core values of Franklin Paint are honesty, we treat our customer the way we would want to be treated. We provide quality product at a fair price with excellent customer service, and that’s what it’s all about – being able to provide and make sure that our customers can go out everyday and be able to put down traffic paint.
Steve Schultz: We think the differentiator between us and our competitors is our customer service and our willingness to work closely with a customer to give them exactly what they want. One of the key factors is, and you can see a number of the different colors behind us, is our willingness to make custom colors for individual customers – be it doughnut shops, universities etc., We’re willing to make that for them. None of our competitors will do that; they won’t take the time and they won’t provide the customer service.
Another thing that sets us apart is the speed with which we can get material to a customer. From the time of the order to the time it is delivered to them. Obviously we can’t make the trucks go any faster, but we can get it on a truck in rapid order. Our largest customer is the State of Maine if they call this morning we will have it delivered tomorrow morning. If that is not fast enough, and sometimes it’s not, and they’re willing to send one of their trucks down to pick it up, then we will have it for them by 1 o’clock this afternoon.
‘Work hard. Bank easy.’ means we are able to work hard to run our business the way we want to run our business and have the bank be the least of our problems.
Larry Boise: Blue Hills Bank is also a community bank. We like dealing with people in the community. That is very important to us; to have a relationship versus just being an account.
Steve Schultz: We want to be a partner. We do not want to be just a customer of the bank – we want to be a partner of the bank. It’s their money, but it is our lives.