Fraud Protection

Fraud Protection

Protect and monitor your accounts

Blue Hills Bank has invested in sophisticated systems that monitor both your debit card activity and online banking account for fraud.  If we notice unusual activity on your account, we may suspend the account and/or your online access, and contact you to determine whether someone has obtained unauthorized access.


Although our fraud detection systems are continuously monitoring and evaluating your accounts, there are many ways you can help protect yourself:


Check on your accounts often
One of the best ways you can protect yourself from fraud is to monitor your daily account activity through online or telephone banking, so you can spot potential problems. Sometimes fraudsters will start with one or two very small transactions to test access to an account before moving on to larger-dollar amounts. If you notice transactions that you didn’t authorize, contact us immediately at 800.361.6903.


Change your online banking passwords frequently
It’s a good idea to change your online banking passwords periodically. You can do this by logging into online banking, selecting “Profile” from the top navigation bar, and selecting “Edit” within the Password section.


Establish alerts within online banking

You can use the alerts feature in our online banking service to let you know if your balance falls below a certain limit, which could be an indicator that someone has either used your debit card for unauthorized purchases or accessed your online banking account. To establish an alert, login to online banking and select “Alerts” from the top navigation bar. Next, click “Blue Hills Bank eAlerts” and select “Setup a New Alert.” Then select the type of alert you would like to establish. You can have the alert sent to you online via email, or by text to your mobile device.


If your identity has been stolen, you need to take immediate action to limit the damage and protect your good name. 

Download our free Identity Theft Emergency Repair Kit (PDF) — It provides step-by-step instructions and the necessary forms to help restore your identity. You will need Adobe Acrobat Reader to open this PDF document.

  • Contact Blue Hills Bank at 800.361.6903 and other related vendors immediately. Close any accounts that may have been tampered with or opened fraudulently.
  • Place a fraud alert on your credit report with one of the three major credit bureaus. Also request to review your credit report for suspicious activity. A copy of your credit report is available free each year from
    • Equifax®: 1-888-766-0008
    • Experian®: 1-888-397-3742
    • TransUnion®: 1-800-680-7289
  • File a complaint with the Federal Trade Commission at
  • File a report with local police.


To learn more about identity theft risks, watch our ID Theft Video and visit our Online Education Center.